Keeping Up with the Curve
by Jerry Solomon
The electric bike industry has matured considerably in the eight years that we have been in business here in Ashland. Motors, electronics, and batteries have gotten more dependable and battery capacity keeps inching its way upward. Along with improvements in the products themselves, quality manufacturers are building in more means to perform sophisticated computer diagnostics on their bike systems.
In order to stay abreast of these advancements we are always expanding our knowledge base as well as acquiring more industry-specific testing equipment. To that end we have recently acquired a comprehensive battery tester/analyzer that allows us to get the ‘real picture’ regarding any bike battery that comes our way. Now we can bench test any pack and collect accurate data to determine whether it’s functioning properly to its full capacity.
This month we’ll be attending an advanced electric bike technician’s training workshop and be apprised of the very latest diagnostic and repair advancements in the industry. The more we understand the complexities of our products, the easier we can make it for you the customer to make solid choices about the equipment you purchase. Sourcing the highest quality bikes from the best companies is the most important task for us and it’s only the first step. Recognizing manufacturers that have solid service protocols in place is also tantamount to providing excellent service to all our customers. We have systems that can be linked via the Internet with the manufacturer in Canada in order to update software and diagnose the occasional issue. The service manager in Alberta can ‘look’ at your bike here in Ashland and make any necessary adjustments. That’s what we call stellar service!
Breakdowns are something that none of us want, so its good to know that, in the event of a problem, you have knowledgeable advocates on your side ready to get you back on the road as soon as possible. Continually our service department looks more like a computer lab as we add each new electronic testing device next to the wrenches and nut drivers. As service diagnostics for electric bikes become more akin to those utilized in the automotive industry, we will continue to track and become proficient in these new emerging technological languages. It’s another aspect of what we mean at Ashland Electric Bikes when we say, “Ride the Future!”