Handyman Pro, based in Ashland, Oregon, has swiftly become a trusted name in home repair, remodeling, and construction services throughout the Rogue Valley. Under the leadership of owner Shannon LaFleur, the company has garnered 100 five-star Google reviews, reflecting its commitment to excellence and customer satisfaction. With a dedicated team and collaborations with local reputable subcontractors, Handyman Pro offers a comprehensive range of services, from kitchen and bathroom remodels to deck and building construction. Their client base includes both residential customers and esteemed local businesses, such as Noble Coffee Roasting Company, Science Works, and OHRA. In this interview, Shannon shares insights into the company’s journey, the values that drive their success, and their vision for the future.
Shannon, Handyman Pro has received quite a few five-star reviews on Google in a relatively short period. To what do you attribute this impressive achievement?
Thanks, Shields. Our reviews reflect our dedication to delivering exceptional quality and outstanding customer service. We treat every project, big or small, with the same level of care, which has helped us earn the trust of our clients.
Your clientele includes both residential customers and many notable local businesses. How do you tailor your services to meet the diverse needs of such a varied client base?
We make it a point to truly understand the unique needs of each client. For residential customers, it’s all about personal touches, while for businesses, we focus on efficiency and minimizing disruption.
Can you tell us more about your team and elaborate on the roles they play in delivering Handyman Pro’s services?
Our team is a mix of highly skilled in-house staff and trusted subcontractors. Together, they bring many years of experience, ensuring every project is handled by an expert in that specific trade.
Handyman Pro collaborates with various subcontractors for specialized tasks. How do you ensure these partnerships align with your company’s standards and customer expectations?
That’s a great question. We thoroughly vet our subcontractors and maintain open communication throughout every project. This way, we ensure their work reflects our high standards and aligns with customer expectations.
You offer an extremely wide range of services! How do you manage such a broad spectrum of offerings while maintaining quality and efficiency?
It’s all about having the right people in the right roles. By leveraging our team’s diverse expertise and partnering with specialized subcontractors, we’re able to maintain top-notch quality across all our services.
What inspired you to establish Handyman Pro, and how has your vision evolved since its inception?
I started Handyman Pro to fill a gap in reliable, high-quality home improvement services in the community. Over the years, my vision has grown to include sustainable practices and building long-term relationships with our clients.
In your earlier interview, you mentioned the challenge of keeping up with the volume of work and the skilled labor shortage. How have you addressed these challenges over time?
We’ve met these challenges head-on by building strong relationships with a network of talented subcontractors and investing in training our in-house team.
This has allowed us to keep up with demand without compromising on quality.
Community engagement appears to be a significant aspect of your business. Can you share some ways Handyman Pro contributes to and interacts with the local community?
We’re deeply committed to our community. From volunteering our time to supporting local events and businesses, we do our best to give back to the area that has supported us so generously.
With the rapid growth and success of Handyman Pro, what measures have you implemented to maintain personalized customer service?
Personalized service remains our top priority. We’ve streamlined our communication processes, ensured quick responses, and made it easy for clients to schedule consultations with us directly.
Can you discuss a particularly challenging project you’ve undertaken and how your team navigated it to achieve success?
One project that stands out was a complete home and property remodel involving significantly upgraded design changes.
It required a lot of coordination, but thanks to detailed planning and teamwork, we were able to deliver a beautiful, functional space for the client.
What role does sustainability play in your projects, and how do you incorporate eco-friendly practices into your services?
Sustainability is very important to us. We focus on using eco-friendly materials, reducing waste, and offering energy-efficient solutions whenever possible to help clients make environmentally conscious choices.
Looking ahead, what are your goals for Handyman Pro in the coming years? Are there new services or expansions on the horizon?
We’re looking to expand into nearby communities while continuing to grow our team and refine our service offerings. Our focus is to bring the same quality and reliability to even more clients in the valley.
How do you stay updated with the latest trends and technologies in home improvement to ensure your clients receive the best solutions?
We stay connected by attending industry events, networking with peers, and encouraging our team to participate in ongoing training. This ensures we’re always on top of the latest innovations.
What advice would you offer to aspiring entrepreneurs looking to start a business in the home improvement industry?
My advice would be to prioritize quality and build trust with your clients. Be transparent, communicate well, and always follow through on your commitments. Honesty and reliability are key factors of a successful business.
Is there anything else you’d like our readers to know about Handyman Pro and your journey in the Rogue Valley?
Handyman Pro isn’t just a business. It’s a reflection of our commitment to the Rogue Valley. We’re grateful for the support we’ve received and are excited to continue helping clients bring their projects to life.
Learn More:
541-236-9638
