What do I do if I lose all of my iPhone contacts, or if my iTunes and iPhone are having compatibility issues?

Q: What do I do if I lose all of my iPhone contacts, or if my iTunes and iPhone are having compatibility issues?

A: Whether you’ve bought a new iPhone and want to restore your contacts from a previous device, or if a technological mishap has rendered your iTunes and iPhone defunct, these easy steps will help you get your phone up and running.

Apple iTunes saves a backup of your iPhone info every time you plug it into your computer and have the automatic sync feature set up (most do). The first and most important step you should take when you’re having compatibility issues is to make sure you have the newest version of iTunes installed on your computer. You can download and install the newest version from www.itunes.com.

When you plug your iPhone into the computer while the  newest version iTunes is running, it will automatically update the phone to the latest version of firmware. In some cases, iTunes will even automatically restore the phone to how you had it before a crash.

Another option is to locate the phone in the “Devices” in the left side of iTunes, right-click on it on a PC (or Ctrl+click on a Mac) and select “Restore from backup.” Select a backup from a date when the phone was working to restore all of your data, including contacts and email.

If you’re still having trouble or would like assistance setting up a new phone, Dr. Networking offers troubleshooting and personalization services for Apple and Android phones.

For expanded resources and more tech-tips, “like” our Dr. Networking page on Facebook. Email your questions to askliz@drnetworking.net.

By Elizabeth Ellsworth

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“When it comes to saving rainforests, there’s no time for computer meltdowns!”

— Dominick A. DellaSala, Ph.D, President, Chief Scientist, Editor and Primary Author of Temperate and Boreal Rainforests of the World (www.islandpress.org/dellasala), Geos Institute, 84 Fourth Street, Ashland, Oregon, 97520.
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Dr. Networking | (541) 488-8765 | askliz@drnetworking.net