Often time when eating out I find that the customer service is actually what makes or breaks an experience for me. Lets create a list of some things we can offer as recommendations in our "Customer Service Manifesto" for our 2007 Restaurant Guide.
Here is a start with something I think:
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Incorrect Food Orders (Fault of the Waiter or Waitress)
When this happens it should be expected that your meal is given a top priority to be fixed and replaced as soon as possible. (Recently we had an incorrect order of not receiving a side salad with a slice of pita.. it took nearly 20 mins to replace. I could have walked down to the kitchen and made it myself. What is this type of service telling you as a customer.. Tuff Sh*T…
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Writing Down Orders – (Forgetting Orders)
I have one thought here, which is request your order be written down if you have any doubt that might not receive what you want. (More thoughts would be appreciated)
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Overly Attentive Staff – (your job is to make sure the customer is being helped and comfy.. not to be continually in their space and interrupting their meal)
To much attention can kill a deal.. for example… on Refilling water.. just do it 3 times max.. then bring out a carafe of water to set on the table.
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HOW IS YOUR DINNER?
This question personally drives me nuts.. because it opens the door to a lot of answers..
well, not as good as last time, or simply anything..
Are you prepared to fix something if you ask this question.. How about a question like is there anything else I can get for you?
OK, Tell me what you think
